Shipping & Returns

How long does shipping take?
We process all orders within 1–3 business days. Orders are shipped from Troy, Michigan via USPS or UPS. Delivery times vary depending on your location and the selected shipping method.

Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary based on destination and local postal services. Please note that customers are responsible for any applicable customs duties, import taxes, or additional fees required by their country. We recommend reviewing your local customs regulations before placing an international order.

What is your return policy?
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery. To qualify for a refund or exchange, items must be returned in their original, unused condition, with all original packaging included.

How do I start a return?
To initiate a return, please contact our support team at info@cathayana.com. Once your request is approved, we will provide detailed return instructions.

Please note:

Buyers are responsible for return shipping costs.

Any loss in value resulting from items not returned in original condition may be deducted from the refund.

We aim to make the return process smooth and efficient and will process your refund or exchange promptly once the return is received and inspected.