FAQ

Who is eligible to order from your company?

You or your business must provide tax exemption proof when opening your account to access our wholesale website and buy our products at our wholesale prices.

Do you dropship?

Sorry, we do not provide dropship service for wholesale businesses. 

What forms of payment are acceptable?

We accept Visa, Mastercard, American Express, COD, PayPal, certified checks, and American business checks.  Wire transfers may be arranged for large orders.

Am I subject to sales tax?

We do not collect sales tax from our customers who provided their resale certificate or tax exemption certificate when opening their account with us.

What is your privacy policy?

All transactions are confidential. Our mailing list is never rented, sold or used outside of our company. The same policy holds for our email list.

How quickly do you ship?

Most of our in-stock items are shipped in 1-3 business days.

What shippers do you use?

Our default shipping methods are UPS Ground for US customers and Priority Mail for Canadian customers. As our customers, you can choose FedEx Ground and other shipping options with faster delivery with UPS, USPS, FedEx. We can also use customer provided carrier account ID for shipping.

How are returns done?

Defective products are returnable.  Please contact Cathayana, Inc, to receive a Return Merchandise Authorization before sending it/them back.