Currently taking US orders only. Contact us for international shipping.

FAQ

Who is eligible to order from your company?

You or your business must provide your reseller’s ID number when opening your account to access our wholesale website and buy our products at our wholesale prices.

Do you dropship?

Sorry, we do not provide dropship service for wholesale businesses. 

What forms of payment are acceptable?

We accept Visa, Mastercard, American Express and PayPal.  Wire transfers may be arranged for large orders but please contact us directly.

Am I subject to sales tax?

We do not collect sales tax from our customers who provide reseller’s ID number when opening their account with us.

What is your privacy policy?

Please refer to our privacy policy page here.

How quickly do you ship?

Most of our in-stock items are shipped in 1-3 business days.

What shippers do you use?

Our default shipping methods are USPS and UPS Ground for US customers and Priority Mail for Canadian customers. As our customers, you can choose FedEx Ground and other shipping options with faster delivery with UPS, USPS, FedEx. We can also use customer provided carrier account ID for shipping.

I am located outside of the United States. How can I order from you?

Our website currently offers shipping only within the United States. Please contact us directly at info@cathayana.com if you would like to place an international order.

How are returns processed?

Defective products are returnable.  Please contact Cathayana, Inc, to receive a Return Merchandise Authorization before sending it/them back.